Policy - Vantler Leather

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 3 - 5 business days
  • New Zealand : 3 - 5 business days
  • North America : 8 - 14 business days
  • Europe : 5 - 12 business days
  • Asia Pacific : 5 - 12 business days
  • Latin America and the Caribbean : 8 - 14 business days
  • North Africa and the Middle East : 5 - 12 business days
  • Sub-Saharan Africa : 8 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

At Vantler Leather, we take your personal data very seriously. In order to comply with
the EU GDPR Law, we issue the following statement which we agree to uphold when you
place an order with us.

When you place an order from Vantler Leather, we will receive your name, delivery address and email address from Etsy. These information will only be use to process your order as such:

• With Etsy to comply with my obligations.
• With delivery companies to fulfill your order.
• To comply with legal or tax obligations.

We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed above, or add you to any mailing list without your explicit consent.

You may revoke your consent at any time and have the right in detail to request details of the information we keep.

We are located in Adelaide, Australia, outside of the EU. Choosing to shop with a business outside of the EU means your data is subject to a new
jurisdiction and subsequently new laws. However we protect your rights upon the transference with the above security measures.

My name is Pauline Van Houten, and I am the data controller for Vantler Leather. For the purpose of data protection, you can contact me at vantlerleather@gmail.com. Alternately, you may mail me at:

PO Box 82, Pooraka 5095 SA, Australia.

If you have any concerns about your personal data, please contact Etsy at Etsy.com/help directly for assistance.

Frequently Asked Questions

How do I tell you what to personalised?

It's easy! Simply follow the below steps:

1. Choose colour of the item
2. Choose quantity of the item
3. Add item to your shopping cart
4. Go to your shopping cart
5. Write your instructions at 'add an optional note to seller' comment box
6. Personalisation given should be UPPERCASE to avoid error

For example:
Initials: RBH
Names: IAN SMITH

7. Choose your shipping preference and proceed to checkout
8. Sit back and wait :)

How long will it takes to process my order?

At Vantler Leather, we aim to ship your order out as soon as possible. However, all item are made to order and will takes about 3 to 5 business days, depending on our workloads.

If you needed it rush for an occasion, please message us before placing an order.

Processing time do not including shipping time. Please take this into consideration along with the shipping times when estimating your order to arrive at your door.

101 Australian Buyers

Thank you for supporting Australian :)

Shipping Time:
✈ Metropolitan: 3 to 5 business days*
✈ Outskirt: can takes up to 10 business days*

Types of Shipment Available:
✈STANDARD PRIORITY MAIL (non tracking)
As it does not comes with tracking, we will not be able to do anything for you should it lost. If this is a concern for you, please choose Registered Post when checking out.
✈ REGISTERED POST
Comes with tracking with additional $4 for a peace of mind.
✈ EXPRESS POST
Next day delivery* with tracking for additional $9. Express shipping does not comes with express processing time.

* All shipments subject to delay. Express Post next day delivery is guaranteed by Australian Post if located within Express Zone.

101 International Buyers

Shipping Time:
✈ generally takes about 5 to 14 business days, subject to delay.

Shipment:
✈ All shipments will be shipped via DHL eCommerce
✈ Your local post will take over once reaches your country.
✈ All shipments comes with tracking.
✈ Buyer to responsible for all Customs Charges and Taxes.

How to track my order?
✈ Tracking link is included in dispatch notification when dispatched.
✈ Alternative tracking link can be provide upon request once package reaches destination country as tracking system may not work properly between 2 courier companies.

International Express Shipment is available and generally takes about 2-5 business days. This upgrade does not comes with expedite processed of order.

Care instructions

Vantler Leather proudly uses full grain vegetable tanned leather, the toughest and sturdiest leather in the industry. Full grain is the outer layer of a hides where it has not been processed to remove the imperfection. Therefore, the beauty of scars and marks that may present in Vantler Leather's product carries a unique personality.

🐮 Leather darken as it aged, especially direct sunlight.
🐮 Stiffness may result of leather dry out. Apply leather moisturiser to hydrate and enhance the luster of your leather product.
🐮 Surface dirt can be wipe off with damp cloth and let dry.
🐮 Avoid prolonged contact with water to maintain its appearance and durability.

Return, Exchange + Refunds

Unless an error is made on our part, returns, refunds and exchanges are not accepted due to the custom and personalized nature of these pieces.

Legal imprint